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In brief
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Duration: France Services — 30 at 60 min; CSS — response under 2 months
Cost: Free; free CSS or with small participation according to income
Possible online

Who this guide is for

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  • Anyone who does not understand how to open their rights or file an application
  • Small homes without mutuals, which may be entitled to the CSS
  • Non-French-speaking foreigners who need accompaniment

To be prepared in advance

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  • Passport or residence permit
  • Vital card or certificate of rights, if you already have one
  • The papers to show: prescription, invoice, mail CPAM or form
  • If you ask for CSS, your income information and your home information

Step-by-step procedure

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  1. 1Start with the nearest France Services. The advisors help for online procedures and CPAM files free of charge.
  2. 2For a specific question about your rights, call CPAM at 36 46. The service is not overtaxed: you only pay the possible cost of your call.
  3. 3If your resources are low, ask for the Solidarity Health Supplement (SHC). It can be free of charge or request a small participation based on your income.
  4. 4If you need help filling out a simple file, the CCAS of your town hall can also accompany you for free.
  5. 5Do not wait if you think you are eligible for CSS. Once the complete file is received, the CPAM has up to 2 months to respond.

Common mistakes

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  • Pay an intermediary for an approach that the administration does free.
  • Wait too long before applying for CSS. Meanwhile, you pay everything out of your pocket.
  • Don't go to France Services for fear of bad speaking French. Counselors are here to guide you.

Official sources

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Show sources in this section

Useful links

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Sickness insuranceSupplementary health insuranceOrganisation directory

Important remark

The information is provided for information purposes and does not replace a medical consultation. Vitalpes does not make any diagnosis or treatment. For any health problems, consult a doctor; in case of emergency, call the 15 (SAMU) or the 112.

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