Section actions
Duration: Subscription: 1–7 days; installation: half a day; activation: 1–4 weeks
Cost: Installation 0–149 €; package 25–50 €/month
Possible online
Who this guide is for
Section actions
- You if ADSL is slow and you want fiber optics
- You if you just moved in and subscribe to the internet for the first time
- You if you want to change operator (Orange, Free, SFR, Bouygues) with fiber
To be prepared in advance
Section actions
- Specific address of the accommodation (with apartment number, floor)
- Verification of eligibility on the operator's website or logininternet.arcep.fr
- RIB for automatic sampling
Step-by-step procedure
Section actions
- 1Check eligibility on logininternet.arcep.fr (official Arcep website) — enter the address, it will display the available operators (Orange, Free, SFR, Bouygues, locals). If not eligible — information on planned deployment.
- 2Compare the packages on mycomparator.arcep.fr (official comparison). Key parameters: throughput (400 Mbit/s, 1 Gbit/s, 2 Gbit/s, 8 Gbit/s), TV, phone, without commitment or 12 months. Price 25–50 €/month.
- 3Sign up for the contract online or in an operator shop. Exhibits: ID, RIB, address. The operator sends confirmation and summons for the installation.
- 4On the day of installation — the technician intervenes (usually half a day). It sets the PTO (Optical Terminal Point) — fiber wall socket, usually in the living room or office. In the apartment — Wi-Fi box or Ethernet cable.
- 5In group housing (apartment): if the building is not yet cabled in fiber — coordinate with the trustee, ask via the town hall or operator for deployment (6–24 months).
- 6Individual accommodation (house): if fibre to pylons/PTO is possible — free installation by the technician. If work (sliced) is required — 0–500 € depending on distance.
- 7After installation — check the flow rate with a speedtest (speedtest.net, nperf.com). If the actual flow rate <80 % of the promised — signal to the operator, who has to correct.
- 8In case of a move: use the "Movement" service on service-public.fr (free) — it notifies the operator, who transfers the contract to the new address if eligible; otherwise — cancellation without charge (if the new address is not covered).
- 9For the lessor: for rent, you are not required to provide the fibre — but the lessee may request the installation (law Elan 2018, article 7-1 — the lessee is entitled to the installation of the fibre with the agreement of the owner).
Common mistakes
Section actions
- Subscribe a package without checking eligibility — you may receive ADSL instead of fibre.
- Do not check maconnexioninternet.arcep.fr — other sites may be obsolete.
- Believe that "up to 1 Gbit/s" = 1 Gbit/s real — generally 60–80 % Wi-Fi.
- Enter a commitment from 12 months if a move is planned — cancellation fee 50–300 €.
- Do not check the TV in the package if necessary — a TV-free package is cheaper but difficult to complete afterwards.
Official sources
Section actions
Show sources in this section
Important remark
Fibre coverage and tariffs are changing. Indicative information; check on maconnexioninternet.arcep.fr and the operator's website.
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