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Duration: Card opposition — minutes; security — a habit
Cost: Free
Possible online
Who this guide is for
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- All users of banks and online services
- New arrivals less familiar with French scam patterns
- Those who make online transfers or receive suspicious calls/e-mails
To be prepared in advance
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- Opposition number of your bank (registered in the phone)
- Knowing that the bank never asks for full codes
Step-by-step procedure
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- 1Never communicate complete card codes, passwords or data by phone or email. The bank never asks for them.
- 2Check URLs before entering data. The scams copy impots.gouv.fr, Ameli and the banks, so look at the exact address and browser lock.
- 3Enable double authentication in your bank and on important services. It takes a few minutes and reduces the risk a lot.
- 4Check your statements and card operations regularly. The sooner you find a problem, the easier it is to challenge it.
- 5In case of phishing or attempted scam, object to your bank and report the case on signal.conso.gouv.fr.
- 6In the event of an unauthorized transaction, challenge it to the bank as soon as possible and file a complaint if necessary.
Common mistakes
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- Trust "bank" calls and dictate codes.
- Click on suspicious links in SMS or email.
- Do not check the records and miss unauthorized operations.
Official sources
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Show sources in this section
Important remark
Tax and financial legislation are changing regularly and the scales depend on your situation. This information is general in nature. For precise amounts, maturities and rates, refer to impots.gouv.fr or a tax advisor.
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