Section actions
Duration: Preparation 1-2 h; often treatment 1-3 months
Cost: Generally free for the consumer
Possible online
Who this guide is for
Section actions
- You if you need to treat "Consumer Mediator: Instructions for Use"
- You if you just arrived and look for a clear order
- You if official sites seem complex to you
To be prepared in advance
Section actions
- Written claim sent to professional
- Contract, invoices, proof of payment and exchange
- Simple chronology of facts
Step-by-step procedure
Section actions
- 1Verify that the amicable attempt with the company was made.
- 2Identify the sector's competent mediator.
- 3File a complete file online or by mail.
- 4Respond promptly to additional requests.
Common mistakes
Section actions
- Seizing the mediator without a claim.
- Provide an incomplete file.
- To believe that the proposal is still binding.
Official sources
Section actions
Show sources in this section
Important remark
The mediation does not guarantee a consumer-friendly outcome.
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